BSCHMCT- 201: HOTEL HOUSEKEEPING - II

Unit I

Housekeeping Supervision

• Importance of Inspection

• Checklist for Inspection

• Typical Areas usually neglected where special attention is required.

• Self Supervision Techniques for Cleaning Staff

• Degree of Discretion / Delegation to Cleaning Staff

Unit II

Linen / Uniform / Tailor Room

• Layout

• Types of Linen, Sizes, and Linen Exchange Procedure

• Selection of Linen

• Storage Facilities and Conditions

• Par Stock : Factors affecting Par Stock, Calculation of Par Stock

• Discard Management

• Linen Inventory System

• Uniform Designing : Importance, Types, Characteristics, Selection, Par Stock

• Function of Tailor Room

• Managing Inventory

• Par level of linen, uniform, guest loan items, machines & equipment, cleaning supplies

& guest supplies

• Indenting from stores.

UNIT-III

Cleaning Procedure & frequency schedules

GUEST ROOM

• Prepare to clean

• Clean the guest room (bed making)

• Replenishment of Supplies & linen

• Inspection

• Deep cleaning

• Second service

• Turn down service

PUBLIC AREA

• Lobby, Lounge, Corridors, Pool area, Elevators, Health club, F&B outlet, Office

areas.

• V.I.P Handling

UNIT-IV

Special Cleaning Programme

• Daily, Weekly, Fortnightly and Monthly Cleaning

• Routine cleaning, spring cleaning, deep Cleaning.

UNIT-V

Floor Operations

• Rules on the Guest Floor

• Key Handling Procedure - types of keys( grand master, floor master, sub master or section

or pass key, emergency key, room keys, offices and store keys), computerized key cards,

key control register- issuing, return, changing of lock, key belts, unusual occurrences.

• Cleaning of Different Types of Floor Surfaces

• Special Services - baby sitting, second service, freshen up service, valet service

UNIT-VI

Care and Cleaning of Metals

• Brass, Copper, Silver, EPNS, Bronze, Gun Metal, Chromium pewter, Stainless Steel, Types of

tarnish, cleaning agents and methods used.

Practical Schedule

• Identification of Cleaning Equipments ( Manual and Mechanical)

• Scrubbing – Polishing – Wiping – Washing – Rinsing - Swabbing – Sweeping – Mopping –

Brushing - Buffing

• Handling Different Types of Fabrics

• Use of Abrasives, Polishes / Chemical Agents

• Room Attendant Trolley / Maid’s Cart

• Bed Making

• Turndown Service

• Cleaning of Guestroom

• Cleaning of Public Area

• Brass Polishing / Silver Polishing

• Cleaning of Guestroom

• Cleaning of Public Area

• Forms and Formats related